Support and Help Channels

  • 1 hour ticket response time

  • A one hour Inquiry Solution Warranty

  • Our group of techs will try their best to respond to your advice enquiries in approximately 1 hour. If, however, the difficulty you have encountered demands the assistance of our Administrators’ =Team,= we will address the ticket to the administrator on shift and will submit a note to notify you.

  • Top quality support service

  • Professional Client Support Service

  • Our client help and support team will be working for you 24/7 to to attend to all support demand tickets that you submit. We offer technical support for all software programs that are pre–configured on your machine. These include our in–house made Online Control Panel, the preferred Operating System as well as the server administration panel (with respect to the VPS type).

  • Intuitive help center

  • An Intuitive Help Section

  • Each part of the Online Control Panel that is offered gratis with your VPS includes an included collection of articles. You will see a variety of illustrative how–to content articles and a group of step–by–step video guides that present all the general website management responsibilities. You can obtain them by hitting the Help or Video control keys in the right corner of each Control Panel section.