Client Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Time Guarantee

  • We offer a one–hour response time warranty for each ticket or email that you send to the help desk support staff. We will rapidly answer all the general inquiries and forward the issue to our system administrators if any further assistance is needed. If you order our Administration Services package, we’ll carry out any of the included tasks at a time that has been agreed upon preliminary.

  • Top quality support service

  • An Exceptional Help Desk Support Service

  • We’ll be at your disposal 24–7–365 to answer any questions that you may have related to our Online Control Panel or any of the apps that we have pre–installed on your behalf on the server. If you also require help tackling server admin procedures, you can take a glance at our Administration Services package, which includes backup hard disk drive storage space, OS updates on a weekly basis, server monitoring and restarting services, as well as problem troubleshooting and installation services

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • We have provided the Online Control Panel with an exhaustive knowledge base, which includes extensive explanations of all its features and functions. In addition, we have created in–depth video tutorials that will further reveal to you how to carry out a particular operation or solve a typically experienced issue. All the instructional articles and the tutorial videos are readily reachable from every section of the Online Control Panel via the Help and Videos buttons situated in the top right corner.