The accessibility to the customer and technical support that a shared web hosting company offers will tell you a lot for the services that they provide too. In the event that you can use only e-mails or tickets, you have most likely come across a reseller and not the web hosting supplier. When this is the case, you'll probably have to wait for a few days in order to get a problem resolved as your reseller may not be checking their communication regularly or they may have to contact the actual web hosting company for further assistance. If the provider offers you several options for communication with fast response time which are available at any moment, they are almost certainly the top provider, not a reseller. Which means that you will take advantage of timely assistance and top quality support because they'll have instant access to the servers where your account is. Whatever the issue - sales or technical, it's always much better to have the option to communicate with your web hosting company directly through your preferred method of communication.

24/7 Customer Support in Shared Web Hosting

We acknowledge the importance of receiving assistance in a timely manner, that's why our shared web hosting services include 24/7 support and various means of contact. In case you don't have an account yet, you can easily call us or come on our live chat and chat with a live agent, to find out about our services or check if our servers meet the system requirements for your sites. Thus, you'll never end up ordering a service which you can't use effectively. If you already have an account with us, you can also open a support ticket in the Hepsia hosting Control Panel when the issue is entirely technical or it requires additional investigation. Unlike the vast majority of providers on the market, we respond to all tickets within 1 hour, so you will not have to wait for an entire day. Our support services are available day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

We are aware how essential it is to receive well-timed support, particularly when your site is not running effectively for some reason. Our Linux semi-dedicated hosting come with 24/7 customer and tech support, consequently in case anything comes up, you'll be able to use various methods to let us know - telephone line with a couple of local numbers around the world, live chat, email messages and support tickets. The first two options are for billing, pre-sales and basic issues, so that in case you do not have an account yet, for instance, you will be able to receive more information for our solutions, or we can help you with less difficult technical issues. The second two methods are for solely tech problems or everything that is more time-consuming considering that it's easier to track the correspondence between you and our support crew. The guaranteed maximum answer time for them is just an hour, the regular one - 15-20 minutes, so you won't need to wait for a whole day so as to get assistance like you may have to do with various other providers.

24/7 Customer Support in VPS

If you buy a virtual private server from our company, you'll be able to use several different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales matters, you'll find several local phone numbers in the United States of America, Great Britain and Australia plus a live chat service. When you're a current customer and you're looking for assistance with a technical issue that requires longer time to investigate or resolve, you can open a ticket through your billing account or you will be able to send an email and we'll handle the trouble and send you a reply within one hour. The response time is guaranteed 24/7, including holidays and weekends, still for the majority of issues it takes less than 30 mins to receive assistance. Our support service covers the VPS and all of the pre-installed software it comes with, so if you need help with third-party software, you'll be able to check the optional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Hosting

When you purchase a dedicated server through us, you will be able to get in touch with us anytime using several channels and the maximum time that you will need to wait for a reply is approximately 1 hour, so you can forget about waiting an entire day. Our customer and technical support service is available 24/7 regardless of whether it is a weekend or a holiday and we can assist you with anything relevant to the apps that are pre-installed on the server. To get in touch with us about a technical matter, you are able to open a support ticket through the Help section of your billing Control Panel or you could send us an email. In case you have any kind of general questions or you would like to know more about our services before you order, you can also take advantage of our live chat or you can call one of the local telephone numbers that we have in various countries around the globe. When you'd like to have assistance with third-party software that you cannot set up or operate efficiently, you will be able to add the Managed Services upgrade to your current package and our system administrators will assist you.