In the event that you've ever had a shared web hosting account in the past or you've dealt with any other online service, you're probably well aware from your own experience that for certain things it is better to consult with a live person over the phone than to exchange tickets or e-mail messages. If you'd like to know more about a particular service before you buy it or if something small-scale should be done, for example, it is much easier and quicker to get it done real-time. If you can get hold of representatives by phone, it is also very likely that you're dealing with a real hosting supplier, not just a reseller. The type of support that you can get over the phone may differ between different companies - from common matters to professional technical support. Usually the majority of suppliers offer pre-sales assistance and 1st level telephone support, while more complex technical issues are managed through e-mail or tickets.

Phone Support in Shared Web Hosting

We believe that having the option to speak with a live consultant is rather important, so we have three support lines all around the world (USA, UK and Australia) and you'll be able to reach us on the phone for 14 hours a day. In case you consider buying one of our Linux shared web hosting, for example, you can phone us and find more about our services before you order so as to be sure that we match all of the system requirements for your sites. Following your purchase, you can get in touch with us about all the sales and billing troubles you may experience, or receive any general or basic tech information you need. We have tried to find the optimal balance between phone and ticket support, so for entirely technical issues you will have to use the ticketing system, that will make it easier to monitor the communication along with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be certain that there is always someone to help you when you have any questions about the semi-dedicated server plans that we offer. Whether you wish to learn more about our packages, you have some billing issue or some general problem, you can just give us a call. Though some more complex troubles may need a support ticket so as to give time to our technical support crew to investigate, we will help you with a lot of tech questions over the phone as well, saving you time and efforts. Since we have data centers on three continents - in the U.S.A., the United Kingdom and Australia, we have local telephone lines in all of these countries as well. In case you are in another country, we also have an international number where you're able to reach us.