If you are a website owner, a problem could always show up and it does not necessarily need to be related to the hosting service itself. For instance, something might go wrong when you bring an Internet app up to date or some important content might be modified or deleted unintendedly. Whatever the nature of the problem is, you will have to contact the respective client service team and ask them to retrieve a backup or to assist you in solving the problem that you’re facing. How fast they will do it will determine the time that your websites will be offline. For certain websites like community web portals or web shops, a regular outage period often means losing users and cash. That being said, it’s of principal importance that you use the services of a hosting company that provides not only a good customer service, but also a well-timed one.

One-Hour Response Guarantee in Shared Web Hosting

Our guaranteed maximum response time for any helpdesk ticket that you post or any e-mail that you write is just 1 hour, even if you contact us on weekends and national holidays. Regardless of the nature of your query or problem, we will help you out instantly and will provide you with the needed info to fix any problem with your sites. The actual response time commonly doesn’t exceed 15 to 20 minutes, so you can forget about waiting for hours and hours on end to get a problem sorted out or what is even worse – waiting around a whole day only to get a reply that more info is needed whilst nothing’s sorted out. We will give you assistance in no time since we understand how expensive time can be in the dynamic online realm. The sixty-minute response time guarantee is valid for any billing or technical inquiry that you may have with regards to our Linux shared web hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because of the fact that we know just how essential it is to get timely support, we guarantee that you won’t ever have to wait for more than sixty minutes to get an answer to any ticket that you open through your semi-dedicated server Control Panel. The fact is, you’ll seldom have to wait for more than 20-30 minutes and this is valid for any inquiry regardless of what its nature is – general, technical or billing. Additionally, our tech and customer support team will be at your service 24x7, which suggests that even if you post a ticket during public holidays, you will always get a blazing-fast response, which will contain the answer to a query, the solution to a problem or the information necessary to resolve an issue yourself – in case there is something that you need to do on your end. With us, you’ll never need to spend a day waiting for an answer like you would with a lot of other companies.