A live chat is a real-time method of communication between a web hosting supplier's support team and its customers. It is a very efficient way to get some information about the web hosting services or have some issue resolved since you are talking to a live representative. The benefits of using a real-time chat service instead of calling or opening a ticket are the low chance of mistakes when you exchange data like usernames or domain names, the quicker response time since the communication is live as well as the fact that you don't have to stay on the chat all the time - you are able to do something different while the representative examines the issue in question. What's more, you're able to join a live chat room from any computer which is connected to the web, avoiding the phone costs that you'll need to pay if you're calling to a different country.

Live Chat Support in Shared Web Hosting

As we believe that a number of issues are usually resolved when you chat with a live person, we supply a live chat service for all of our prospective and active clients. The chat is online every single day and our customer support representatives can assist you with a variety of questions and issues. If you are not our client yet, you're able to learn more about our shared web hosting packages and the web hosting environment in general to make sure that your web sites will run effectively on our servers. In case you already have an account and you have some questions or you experience any kind of troubles with any of our services, you will be able to join us on our live chat and we will provide you with the necessary details or assist you to troubleshoot the issue. You'll have to open a support ticket for some problems that need more time or the assistance of a system administrator, but for numerous basic problems you will get help on the spot.

Live Chat Support in Semi-dedicated Hosting

When you use the live chat support service that we provide with all our Linux semi-dedicated hosting, you can get the the right answers for any questions you have or get lots of problems resolved without delay. The chat service is accessible every single day, so you will be able to talk to a representative even on weekends and holidays. If you are not sure which package would be better for your sites or if our revolutionary cloud hosting platform matches some system requirements, you can come on the live chat prior to purchasing anything. In case you are a current customer, you'll be able to receive more information about account settings, billing issues as well as a variety of common tech troubles you may have, for example when you are unable to install an e-mail account in a client on your computer. Our live chat can save you plenty of time regardless where you are or when you get in touch with us.