A ticketing system is the most widely used communication medium that web hosting providers offer to their customers. It’s typically part of the billing account and is the fastest way to resolve a problem that takes a certain amount of time to investigate or that has to be escalated to a sysadmin. In this way, all replies given by either side will be stored in the same place in the event that someone else wants to work on the issue in question and the information in the ticket will be accessible to all parties. The drawback of using a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, so you will need to sign in and out of no less than two accounts in order to perform a certain task or to get in touch with the company’s tech support staff. If you want to manage several domains and each one is hosted in a different account, you will have to use an even larger number of accounts at the same time. Furthermore, it may take a substantial span of time for the provider to reply to your ticket.

Integrated Ticketing System in Shared Web Hosting

In stark contrast to what you may find with lots of other web hosting companies, the ticketing system that we use with our Linux shared web hosting is an essential part of the Hepsia hosting Control Panel, which comes with all web hosting accounts. You will not need to remember several login credentials, since you’ll be able to manage your tickets and the hosting account itself from one single location. So, in case you’ve got a query or bump into an issue, you can get in touch with our support staff on the spur of the moment. Our ticketing system comes with an intelligent search mechanism. This implies that even in case you have opened an abundance of tickets over the years, you’ll be able to find the one that you want in an instant. Also, you can see knowledge base hints on handling commonly faced obstacles.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it is far more convenient to manage everything in one single location, which is the reason why we have integrated a trouble ticket system into the custom-developed Hepsia hosting Control Panel, which comes with each single semi-dedicated server package. This will enable you to handle the correspondence with our help desk team along with your hard disk space, which implies that you will not need to remember one more logon name for a different admin console. You’ll be able to post a new ticket or to check the status of an old one with less than several clicks of the mouse whilst you’re browsing the content within your account. Also, you can go through older tickets using a smart search box or have a look at relevant FAQ articles, which provide solutions to commonly faced complications. The built-in trouble ticket system is monitored 24x7 with the maximum ticket response time being only one hour, so there will always be somebody to assist you.